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The Danish National Art Library
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Objective 2005
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Objective 2006
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Evaluation method
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Information and accessibility
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The Library will be open at the times advertised
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Random check
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The homepage will be displayed 24 hours per day
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Random check
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All relevant information for users about the Library’s services (such as opening hours, borrowing and reservation of material) will be accessible on the homepage
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Random check
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Questions submitted electronically are to be answered within 3 days
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Questions submitted electronically on the question forms provided for the purpose are to be answered within 3 working days
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Random check
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During opening hours, library personnel will be available to advise users who apply to the desk in person.
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During opening hours all library users with enquiries will be assured of professional guidance
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Random check
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The Danish National Art Library
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Objective 2005
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Objective 2006
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Evaluation method
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Udlån
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All newly printed periodicals shall be available for borrowing 3 days after they are received from the supplier
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Random check
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All books ordered are to be available for borrowing within the number of hours advertised on the homepage
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On the basis of user requests
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All periodicals ordered are to be available for borrowing within the number of hours advertised on the homepage
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On the basis of user requests
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Any book ordered for borrowing in the reading room is to be ready within the number of hours advertised on the homepage
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On the basis of user requests
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The Danish National Art Library
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Objective 2005
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Objective 2006
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Evaluation method
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Reading room service
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The reading room is to be open during the hours advertised
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Random check
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The opening hours of the Library’s study collections will be extended in 2006 from 20 h/w to 31 h/w, so that there are uniform opening hours in all the institution’s departments
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Random check
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Material requested is to be made ready for the study room within the time specified for expedition of the order
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On the basis of user requests
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Library users who visit in person during opening hours are assured of professional guidance
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On the basis of user requests
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The Danish National Art Library
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Objective 2005
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Objective 2006
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Evaluation method
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Digital service
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The National Art Bibliography is constantly updated with references to new, relevant publications
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On the basis of user requests
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